What does the agent do with an emergency?
It takes the species, the age and the reason as the owner words it, then applies the escalation rule you defined: immediate transfer to the vet on call, or referral to the emergency practice you name.
The emergency comes after closing.
A worried owner calls when they notice, not when you are open. Digital Evolution installs a phone line that answers, takes the species, the age and the stated reason, and alerts the vet on call straight away on your rules.
Book a free auditWhat the calls nobody answers cost you
Three numbers, no email address to hand over. The whole calculation is shown.
Assumptions
They are shown and editable. Nothing is hidden inside the result.
Deliberately cautious: a missed call is not a lost customer. Many people call back, dial the wrong number, or were never going to buy.
Estimated yearly loss
€61,900
around €5,160 a month
The calculation
30 calls/day × 25% unanswered × 250 days × 30% genuinely winnable × €110 per job
An estimate built from the values you just entered. It is not a promise, and not a figure observed at one of our clients — it is arithmetic you can redo by hand.
Book a free auditWhat people ask us
Does it give advice?
Never. The agent asks no clinical questions and gives no veterinary advice. It gathers the administrative details and passes them on.
What about ordinary calls?
Booster reminders, appointments, opening hours, whether a treatment is in stock: the agent handles what is administrative and leaves the rest to the team.
And vaccination reminders?
Contacting owners whose booster is due is done with dormant customer reactivation, from your own file — never an outside list.
How long does it take to install?
Seven days between the audit and the first call answered. You keep your number.
How much does it cost for a practice?
The phone line is included in the Standard (€590/month) and Complete (€890/month) tiers, on a 3-month commitment. A 30-day pilot, from €290 to €490, lets you start with no subscription committed.
Where we work
Digital Evolution is based in Paris and London. Installation and follow-up are done remotely: the practice has nothing to change about how it works on go-live day.
Digital Evolutioncontact@digital-evolution.fr
What happens when someone calls you at 8pm?
We count the hours during which your practice cannot be reached, and show you the number.